1. Introduction
6jqk ("we", "us", "our") operates the online gaming platform accessible at 6jqk.net and is committed to protecting the privacy and personal data of all players and visitors to the Platform. This Privacy Policy ("Policy") explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you in relation to your data.
This Policy applies to all personal data processed in connection with your use of the 6jqk Platform, including the Sportsbook, Live Casino, Slots, E-Sports betting, Lottery Magnum products, and all account management and customer support interactions.
By registering a 6jqk account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your account.
2. Data Controller
6jqk is the data controller in respect of personal data collected through the Platform. 6jqk is licensed and operated under an international gaming authority and processes personal data in accordance with applicable data protection legislation.
For all data protection enquiries, you may contact us at [email protected]. Please mark your subject line "Data Protection Enquiry" to ensure prompt routing to the relevant team.
3. Data We Collect
6jqk collects the following categories of personal data:
3.1 Registration & Identity Data
- Full legal name as it appears on government-issued identification
- Date of birth (used to verify 21+ age requirement)
- Email address and mobile number
- Residential address
- Copies of identity documents (Malaysian MyKad, passport) submitted for KYC verification
3.2 Financial Data
- Payment method details (e-wallet account identifiers, FPX bank reference details) — 6jqk does not store full card numbers or banking credentials
- Transaction history including deposits, withdrawals, and bonus credits
- MYR wallet balance and movement records
3.3 Gaming & Behavioural Data
- Betting history, game sessions, wager amounts, and outcomes
- Responsible gaming settings including deposit limits and self-exclusion elections
- Login timestamps, session durations, and device information
3.4 Technical Data
- IP address and geolocation indicators
- Browser type and version, operating system
- Device identifiers
- Cookie identifiers and session tokens (see Section 8)
3.5 Communications Data
- Content of customer support interactions via live chat or email
- Responses to surveys or feedback forms (where voluntarily submitted)
4. How We Collect Data
6jqk collects personal data through the following means:
- Direct submission: Data you provide during account registration, KYC verification, deposit/withdrawal requests, and contact with our support team.
- Automated collection: Technical and behavioural data collected automatically when you use the Platform, through server logs, cookies, and session tracking technologies.
- Third-party verification services: Identity and document verification data returned by KYC service providers in connection with your registration and ongoing compliance obligations.
- Payment processors: Transaction reference data returned by Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank2u, CIMB Clicks, Public Bank, and FPX.
5. Purposes of Processing
6jqk processes your personal data for the following purposes:
- Account creation and management: To register your account, verify your identity, and maintain your player profile on the Platform.
- KYC and age verification: To confirm that you meet the 21+ age requirement and comply with our obligations under our gaming licence.
- Service delivery: To process bets, resolve game outcomes, credit winnings, and manage your MYR wallet balance.
- Payment processing: To facilitate deposits from and withdrawals to your verified Malaysian payment methods.
- Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct.
- Regulatory compliance: To meet our obligations to our gaming regulator, including record-keeping, reporting, and responding to lawful requests from authorities.
- Responsible gaming: To monitor gaming patterns and enforce the responsible gaming limits, cool-off periods, and self-exclusion elections that you have set.
- Customer support: To respond to your enquiries, resolve disputes, and improve our service based on player feedback.
- Platform improvement: To analyse aggregated usage patterns to improve the 6jqk Platform's functionality, content, and user experience.
- Marketing communications: To send you promotional offers and product updates where you have given consent to receive such communications. You may withdraw consent at any time via your account settings.
6. Legal Basis for Processing
6jqk processes personal data under the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the 6jqk Terms & Conditions, including account management, bet settlement, and payment processing.
- Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering obligations, and lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your rights.
- Consent: Processing for direct marketing communications, where you have explicitly opted in. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
7. Data Sharing
6jqk does not sell your personal data to any third party. We share personal data only in the following circumstances:
- KYC verification providers: Identity document data is shared with regulated identity verification service providers to fulfil our age and identity verification obligations.
- Payment processors: Transaction data is shared with licensed Malaysian payment channel operators (Touch 'n Go, Boost, GrabPay, DuitNow, Maybank, CIMB, FPX) solely to process your deposit and withdrawal requests.
- Game providers: Where required to deliver game content and resolve game outcomes, limited session data may be shared with licensed third-party game software providers.
- Regulatory authorities: Where required by our gaming licence or applicable law, we may be required to disclose player data to our gaming regulator or other authorised authorities.
- Law enforcement: In response to a valid legal request (such as a court order or warrant), we may disclose data to law enforcement authorities where we are legally required to do so.
- Corporate transactions: In the event of a merger, acquisition, or sale of business assets, player data may be transferred to a successor entity, subject to equivalent data protection obligations.
All third parties with whom 6jqk shares personal data are contractually required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.
8. Cookies & Tracking Technologies
6jqk uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are:
- Strictly necessary cookies: Essential for the Platform to function — session management, login authentication, and security tokens. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings and responsible gaming configurations to provide a more personalised experience.
- Analytics cookies: Collect aggregated, anonymised data on how players navigate the Platform to help us identify usability improvements. No individual player is identifiable from analytics data.
- Marketing cookies: Used only where you have given consent, to deliver relevant promotional content within the 6jqk Platform.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the Platform. Disabling other categories will not prevent you from accessing and using 6jqk.
9. Data Retention
6jqk retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:
- Active accounts: Personal data is retained for the lifetime of your active 6jqk account.
- Closed accounts: Following account closure, 6jqk retains transaction records, KYC documentation, and gaming history for a minimum of five (5) years to comply with anti-money laundering regulations and gaming licence requirements.
- Self-excluded accounts: Records of self-excluded accounts are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter to prevent re-registration.
- Marketing data: Where you have withdrawn consent for marketing communications, your email address and communication preference will be retained on a suppression list to ensure we do not contact you again.
Data that is no longer required and not subject to a retention obligation will be securely deleted or anonymised.
10. Data Security
6jqk implements technical and organisational security measures commensurate with the sensitivity of the personal data we hold. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 6jqk Platform
- Encrypted storage of sensitive personal data and financial records at rest
- Role-based access controls limiting staff access to personal data on a need-to-know basis
- Multi-factor authentication for internal administrative access to production systems
- Regular security audits and penetration testing by independent security professionals
- Incident response procedures including prompt notification obligations in the event of a confirmed data breach
While 6jqk takes reasonable and proportionate steps to protect your data, no internet transmission is entirely risk-free. You are responsible for maintaining the confidentiality of your account credentials and should notify 6jqk immediately if you suspect any unauthorised access.
11. International Data Transfers
11.1 6jqk's primary infrastructure is operated in accordance with the requirements of our gaming licence jurisdiction. Where personal data is transferred to service providers or infrastructure located outside Malaysia, 6jqk ensures that such transfers are subject to appropriate contractual safeguards, including standard contractual clauses or equivalent protective mechanisms.
11.2 Third-party game software providers with whom 6jqk contracts may operate servers in various international locations. In such cases, data transfers are governed by data processing agreements that require the provider to maintain security and confidentiality standards equivalent to those applied by 6jqk.
12. Your Rights
Subject to applicable data protection law and our legal retention obligations, you have the following rights in relation to your personal data held by 6jqk:
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request correction of inaccurate or incomplete personal data.
- Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restriction: To request that we restrict processing of your data in certain circumstances.
- Right to object: To object to processing based on legitimate interests, including profiling for marketing purposes.
- Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to data portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request. We may require proof of identity before processing your request.
13. Children & Minors
The 6jqk Platform is strictly intended for adults aged 21 years and above. 6jqk does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, the associated account will be immediately closed, all funds will be returned to the payment source, and the data will be deleted.
Parents or guardians who believe a minor has registered on the Platform should contact us immediately at [email protected].
14. Third-Party Links
The 6jqk Platform may contain references to third-party services such as payment processors and identity verification providers. This Privacy Policy applies solely to data processed by 6jqk. We are not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party services you use in connection with your 6jqk account.
15. Policy Updates
6jqk reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform following notification of updates constitutes acceptance of the revised Policy.
16. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 6jqk, please contact our support team:
Data Rights Requests should include your full name, registered email address, and a description of the right you wish to exercise. We aim to respond to all data protection enquiries within 30 days.